Customer Complaint and Quality Issues

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Please note that we will require the return of any faulty goods to establish the cause of the error.

In the event that a complete reprint or refund is required, the whole of the faulty job will require returning.

Due to the nature of some of the processes involved we may not be able to reprint small percentages of jobs using the original process.

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The Diagnostic Atlas job arrive to day, I just wanted to say that Richard was delighted and thought it was a great job!! There is going to be another similar one shortly (not sure when) and we will definitely use Flexpress for that one as well!

Janet Bassett,

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Can I thank you all at Flexpress for your fantastic service and printed materials this year for (my company), for Leicester Art Week and for my friend, Jane. I know Jane has found your support invaluable (and has probably saved her sanity!)

Lucy Phillips,

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Thanks for delivering the Publications Catalogue so promptly – they look great too.

Carol Mackerness,

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Once again Flexpress have come up trumps.
Thank you for doing the books for us, absolutely perfect, in time, on budget - what more could I ask.
Definitely be doing business again.

Alan Fossey,

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Quick note to acknowledge receipt of the booklets yesterday, and to say that I'm absolutely delighted with the result - once again, a superb service from Flexpress! I've forwarded your invoice to our finance department with a request that they cough up as soon as possible (they are usually fairly good).

Ian Miller,

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Customer Complaint and Quality Issues

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