Privacy Policy

Last updated: 22nd May 2018

This privacy policy sets out how Flexpress Ltd uses and protects your information when you choose to use us.

Flexpress is, and has always been, committed to ensuring your information is protected and not abused. When using this website, if we ask you to provide information by which you could be identified then you can be assured it will only be used in accordance with this privacy statement.

Flexpress may change this policy by updating this page, to stay in accordance with legal requirements, but you will always be notified of any changes when you login.

The information you give us will only be used for the purpose for which it is provided: to create new accounts, provide you with quotations, order updates or contact you about your account, quotes, or orders. We’ll never give away, loan or sell your information to any third party with the exception of details that may be required by delivery companies and to HSBC Invoice Finance for the sole purposes of opening and maintaining a monthly trading account if required.

What we do with your information

The information we collect will be used specifically for the following:

• To maintain and manage your account
• To improve our products and services
• We may, from time to time, post or email you information about our products or services providing you are happy for us to do so. You can opt out of this at any time
• We share payment information with our payment processor partners in order to process any payment you make for any services you order
• We share delivery information with our carrier partners

Security

All data is encrypted via SSL (Secure Sockets Layer) which means it is encrypted when transmitted between our server and your browser.

We do not store any of your credit card details on our servers. This data is encrypted and stored by SagePay or Paypal who provide payment processing services for Flexpress Ltd. Please review SagePay and Paypal for further information.

Any password you use is encrypted and we have no access to it. Our server can automatically remind you of your password or we can physically reset it but outside these parameters, we cannot tell you what it is.

We are committed to ensure your data is secure. In order to prevent unauthorised access or disclosure we have put into place physical, electronic and managerial procedures to safeguard any information we collect.

How we use cookies

A cookie is a small file which asks your permission to be placed on your computer’s hard drive. If you agree, the file is added and the cookie helps analyse web traffic and lets us know when you visit a particular part of our site.

We use cookies to help us make our site more efficient, remember what options you’ve selected and help you navigate our site more effectively.

You can choose to select or decline cookies. Most web browsers automatically accept cookies. You can usually modify settings to opt out of them if you prefer but this may prevent you from taking full advantage of our website.

Please be aware we do not use cookies maliciously or to invade your privacy in any way.

 Law Enforcement

 Flexpress Ltd will work with appropriate Law Enforcement Agencies to investigate, prevent or take action regarding any illegal activities, suspected fraud, or abuse of data, including threats against any person or abuse of our terms and conditions.

International Transfer

If you use our services outside the European Union, any terms regulated by GDPR shall still be applicable.

Links to other websites

This website may use links to other websites, potentially of interest. However, once you have left our site to visit these sites, please be aware we have no control over any information they contain and can therefore provide no protection or guarantees of privacy of any information you provide whilst visiting these sites. Because of this, these sites are outside the jurisdiction of this privacy statement and you should therefore seek to investigate their own privacy statements to ascertain how your information may be used.

Marketing including opt-out options

We will never market you excessively but you can choose to opt out of receiving any marketing information from us at any time using ‘Marketing Preferences’ in your account.

Please note that you cannot opt out of receiving all communication from us including account, order confirmation, delivery and invoicing information in accordance with our general terms and conditions.

Access to your personal information

You may request details of any personal information we hold about you free of charge.  Information will be provided within one week of providing adequate proof of identification. Abuse of this request, including repetitive or otherwise excessive or unreasonable requests will be subject to charges.

Contact Us

The Flexpress Ltd Data Controller can be contacted during normal office hours at datacontroller@flexpress.co.uk